Hospital and Clinic Management Application
Project Overview
This project involved designing a modern healthcare management application aimed at streamlining OPD and appointment scheduling for hospitals and clinics. The goal was to create a system that simplifies daily workflows for doctors, nurses, and administrative staff, while improving patient experience and reducing manual inefficiencies.
With a clean, user-friendly interface and essential features like patient record management, real-time appointment tracking, and automated scheduling, the application was built to enhance both operational efficiency and care delivery across a range of healthcare settings.
User Interviews
Participant 1 – Hospital Admin Staff
What challenges or pain points do you currently face in managing patient records and scheduling appointments at your healthcare facility?
This participant described daily challenges caused by fragmented systems and manual processes. They often struggle with delays in retrieving patient data, scheduling errors, and tools that are too complex for new staff to adopt quickly.
Key Insights:
No centralized patient database, resulting in slow and error-prone data retrieval
Manual scheduling frequently leads to appointment conflicts and overlaps
Interface complexity increases onboarding time and frustrates new staff members
Participant 2 – Senior Nurse
How do you envision an ideal hospital management application addressing these challenges?
This participant emphasized the need for an efficient, all-in-one platform that reduces manual effort and improves day-to-day operations. They also stressed the importance of usability for medical staff with varied technical skill levels.
Key Insights:
Needs a centralized database with fast, searchable access to patient records
Appointment scheduling should be automated and conflict-free, with reminders for patients
User-friendly, intuitive UI would reduce training needs and allow faster adoption by staff
Persona
Name: Dr. Mukul Patel
Location: Surat, India
Occupation: Ano-Rectal Practice
Age: 52
“Efficiency is key in delivering quality patient care.”
Goals
Streamline patient appointment scheduling and management
Access medical records and case histories quickly during consultations
Improve collaboration with staff to enhance the overall quality of patient care
Pain Points
Manual appointment scheduling is time-consuming and prone to errors
Difficulty retrieving patient records quickly during consultations
Inefficient communication with nursing and administrative teams
Missed or overlapping appointments lead to dissatisfaction and delays
Device Usage
Desktop Computer: For managing administrative tasks and accessing patient records
Smartphone: Used for reviewing appointments and urgent case updates on the go
Tablet: Preferred during consultations to view medical histories and input treatment notes
Behaviors
Embraces technology that reduces manual effort and improves clinic efficiency
Prioritizes fast access to accurate patient information to support diagnosis and care
Seeks tools that support real-time collaboration with healthcare staff
Problem Statement
Many hospitals and clinics face persistent challenges in managing patient flow and delivering efficient outpatient care. Long waiting times, manual appointment scheduling, and poorly organized patient records not only disrupt clinic operations but also negatively impact the quality of care and patient satisfaction.
Without a streamlined system in place, staff struggle to coordinate appointments, retrieve medical histories, and manage high patient volumes—leading to errors in diagnosis, missed appointments, and frustration for both patients and healthcare providers.
Site Map
Wireframes
UI Library Components
Prototype
Outcomes
The implementation of the Hospital & Clinic Management Application significantly improved day-to-day operations and enhanced the overall patient experience in outpatient departments. The new system streamlined appointment scheduling, optimized patient flow, and enabled healthcare providers to deliver more accurate and timely care.
Key Results
Reduced OPD waiting times by up to 40%, helping clinics serve more patients per day with less congestion and frustration
Improved patient satisfaction, with clearer appointment communication and faster service contributing to better overall feedback
Enhanced appointment management efficiency, allowing staff to easily schedule, reschedule, and track visits without overlaps or delays
Boosted diagnostic accuracy through better-organized patient records, reducing time spent retrieving files and minimizing errors in treatment
Enabled real-time access to patient history across devices (desktop, tablet, mobile), supporting smoother consultations and faster decisions
